Privacy Policy
This Privacy Policy explains how Auckland Spin Arena ("Auckland Spin Arena", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the social casino entertainment platform operated at AucklandSpinArena.com (the "Platform").
Auckland Spin Arena is a free-to-play social casino-style entertainment service focused on players in New Zealand. The Platform does not offer real-money gambling, and no real-money wagers or cash prizes are available.
1. Controller and Contact Details
The entity responsible for your personal information is:
Auckland Spin Arena
120 Queen Street
Auckland 1010
New Zealand
Email: support@AucklandSpinArena.com
2. Scope of this Policy
This Policy applies to information we collect when you:
- access or use the Platform, including via web browser or mobile browser;
- create or manage an account with us;
- participate in social, community or leaderboard features;
- contact us or otherwise interact with us.
3. Information We Collect
3.1 Information you provide directly
- Account information: username, display name, password (stored in encrypted form), and contact details such as email address.
- Profile and community information: avatar, preferences, bios, and any content you choose to submit in chats, posts or other interactive areas.
- Support and communication data: information you provide when you contact us, respond to surveys or participate in promotions.
3.2 Information collected automatically
When you access or use the Platform, we may automatically collect:
- Usage data: game sessions, features used, virtual items obtained, progression, rewards claimed, friends or communities joined, and interaction with in-game events.
- Device and log data: IP address, browser type and version, device identifiers, operating system, referring/exit pages, date and time of access, and error logs.
- Cookie and similar technologies data: information collected via cookies, web beacons and similar tools (see Section 6).
3.3 Information from third parties
We may receive information about you from:
- Social login or identity providers (if used to sign in), such as a display name, avatar and tokenised identifiers.
- Analytics and measurement partners that help us understand how the Platform is used.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the Platform, including enabling gameplay, managing virtual coins, leaderboards, events and reward systems.
- To create and manage accounts, authenticate users, and maintain the security of the Platform.
- To personalise your experience, such as tailoring content, recommended events, and themed entertainment collections.
- To communicate with you, including sending service-related messages (for example, account notices, security alerts and changes to our terms or policies).
- To send marketing or promotional communications about Platform features, seasonal events and rewards, where permitted by applicable law and your preferences.
- To monitor and improve the Platform, including analytics, research, troubleshooting and service optimisation.
- To maintain safety and integrity, including detecting and preventing fraud, abuse, prohibited behaviour and security incidents.
- To comply with legal obligations and respond to lawful requests and to protect our rights, users and the public.
5. Legal Bases for Processing (where applicable)
Where privacy laws require a legal basis for processing, we rely on one or more of the following:
- Performance of a contract: to provide you with access to and use of the Platform.
- Legitimate interests: to operate, secure and improve the Platform, prevent fraud and abuse, and support our business operations, balanced against your rights and interests.
- Consent: for certain optional uses (such as some cookies or direct marketing) where consent is required. You may withdraw consent at any time as described below.
- Legal obligations: to comply with applicable laws and regulatory requirements.
6. Cookies and Similar Technologies
We use cookies and similar technologies to recognise you, understand how the Platform is used, and improve your experience. Cookies are small text files stored on your device.
We may use:
- Strictly necessary cookies: required for core Platform functions and security.
- Performance and analytics cookies: to measure usage, understand performance and improve features.
- Functionality cookies: to remember your preferences and settings.
You can usually manage cookies through your browser settings. If you disable certain cookies, some Platform features may not function properly.
7. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers and vendors that perform services on our behalf, such as hosting, analytics, security, email delivery and customer support.
- Community and social features, where certain profile information (such as display name, avatar, leaderboard position and achievements) may be visible to other users.
- Professional advisers, such as lawyers, auditors and consultants, where necessary.
- Law enforcement, regulators or other parties when we believe disclosure is required or appropriate to comply with law, enforce our terms, or protect our rights, users or the public.
- Business transfers: in connection with a merger, acquisition, restructuring or sale of assets, where permitted by law.
8. International Transfers
Our servers or service providers may be located outside of New Zealand. This means your information may be transferred to and processed in countries that have different data protection laws than your home country.
Where required by law, we take appropriate measures to ensure that such transfers are subject to safeguards designed to protect your information.
9. Data Retention
We retain your information for as long as reasonably necessary to fulfil the purposes described in this Policy, including to provide the Platform, comply with our legal obligations, resolve disputes and enforce our agreements.
When we no longer need your information, we will take reasonable steps to delete, anonymise or de-identify it, unless we are legally required to retain it for a longer period.
10. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights in relation to your personal information, which may include the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of your personal information, subject to legal and contractual restrictions;
- object to, or request restriction of, certain processing;
- withdraw consent where processing is based on your consent;
- lodge a complaint with a supervisory authority.
If you are in New Zealand, you may have rights under the Privacy Act 2020. You can contact the Office of the Privacy Commissioner for more information.
To exercise your rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.
11. Children and Minimum Age
The Platform is intended for adults and is not directed to children. You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an account or use the Platform.
We do not knowingly collect personal information from individuals under this age threshold. If we learn that we have collected such information, we will take reasonable steps to delete it. If you believe a minor has provided us with personal information, please contact us.
12. Security
We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse or alteration. However, no system is completely secure, and we cannot guarantee absolute security of your information.
13. Social Casino and Virtual Currency
Auckland Spin Arena is a social casino-style entertainment platform that uses virtual coins and other virtual items with no real-world monetary value. We do not offer real-money gambling, and you cannot convert virtual coins or items into cash or other forms of monetary value.
We may use gameplay and engagement data to provide you with tailored in-platform experiences, events and rewards, to maintain fair play and to prevent abuse.
14. Third-Party Links and Services
The Platform may contain links to third-party websites, services or content that we do not control. This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will take reasonable steps to notify you, such as by posting a notice on the Platform or sending you a communication.
The "Last updated" date at the top of this Policy indicates when it was most recently revised.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Auckland Spin Arena
120 Queen Street
Auckland 1010
New Zealand
Email: support@AucklandSpinArena.com